refund-policy

Exchange and Return Policy

​Return and exchange is a guaranteed right for all our customers and applies to all products featured on our store.

​Eligibility & Conditions: All products on our store are subject to this policy according to the terms and conditions outlined here. An item can be returned or exchanged only if it remains in its original purchase condition and original sealed packaging.

​Processing & Timelines: Return or exchange requests are reviewed and processed within 3 business days. Once approved, a courier will reach the customer within 3 to 5 business days to collect the item.

​How to Request: Please send a message via WhatsApp to the contact number provided on your shipping bill, or reach out to us directly through our Contact Us page.

​Defective or Damaged Items: Please provide a clear photo of the product along with your city, full delivery address, and order number if the item is damaged, defective, or does not function as intended, so a replacement can be arranged.

​Full Refunds: A full refund is issued to the customer if the received product is completely different from the description on our product page.

​Expectations Disclaimer: We are not responsible for any customer usage expectations that are not explicitly stated on the product page on our website.